Complaint Handling Procedure
Last Updated: 01/12/2025
At Accountax Aid Ltd, we are committed to providing a high standard of professional service. If you are dissatisfied with any aspect of our service, we encourage you to let us know as soon as possible so we can put things right.
How to Make a Complaint
You can submit a complaint by:
- Email: info@accountaxaid.co.uk
- Post:
Unit G.09, Barking Enterprise Centre
50 Wakering Road, Barking, Essex, IG11 8GN
Please include:
- Your name and contact details
- Details of the service provided
- A clear description of the issue
- Any supporting documents
Our Complaint Handling Process
- Acknowledgement: We will acknowledge your complaint within 5 working days.
- Investigation: A senior manager will investigate the matter. This includes reviewing your case and records, speaking to staff involved, and requesting additional information if needed.
- Final Response: We will provide a written response within 20 working days, explaining the outcome of our investigation, any corrective action taken and proposed resolution. If additional time is required for complex matters, we will inform you.
If You Are Not Satisfied with Our Response
As an ACCA-regulated firm, you may escalate your complaint to:
Association of Chartered Certified Accountants (ACCA)Professional Conduct Department
Email: complaints@accaglobal.com
Website: www.accaglobal.com
They will independently review the matter.